Services
Every engagement starts with the same question: what should be different in twelve months?
Not “what course do you need”. Four ways to work with me, all of them measured against business outcomes, not completion rates.
01
Fractional / interim CLO
Senior learning leadership without the painful hiring cycle. I take ownership of the learning agenda: strategy, team, governance, stakeholders, whether that’s for one week per month or a defined interim period.
WHAT THIS LOOKS LIKE
→ A learning strategy the executive team actually reads that’s tied to business priorities, not L&D trends
→ Operating model, governance and standards your team can run without me
→ Capability building for your learning team including design standards, communities of practice, governance and AI ways of working
EVIDENCE Contributed to the instructional design strategy and built the standards used by 50+ learning professionals serving 18,000+ employees across 30+ Takeda sites.
02
AI capability building & workshops
From tool tourism to daily practice. Leadership sessions, hands-on workshops and adoption programmes that make AI part of how work gets done. All with governance and responsible use built in, not bolted on.
WHAT THIS LOOKS LIKE
→ AI adoption sessions for senior leadership where they use real work, not examples or not vendor demos
→ AI-augmented learning production: synthetic personas, branching role-play, coaching bots, prompt libraries, coaching bots
→ Governance, privacy and responsible-use frameworks that survive contact with regulatory, compliance and legal
EVIDENCE Lead the AI in learning design element of a team that cut development effort by 50%+ and localisation costs by 80% at Takeda, coached senior leaders on practical AI, member of the enterprise AI early-adopter group.
03
Digital learning strategy
An LMS is not a learning ecosystem. Neither is an LXP. I design the system around the tools as I know how long it takes to get these in place. Capability architecture, academies, skills data and governance that make the platforms earn their licence fees.
WHAT THIS LOOKS LIKE
→ Role-based capability maps and skills taxonomies you can plan workforce decisions on
→ Academies and curated pathways that enable self-directed growth — and reduce unnecessary training burden
→ Predictive capability analytics from job descriptions, SOPs and system data — pre-emptive, not reactive
EVIDENCE Reduced irrelevant learner time by up to 70% at Takeda R&D; designed ~25 Manufacturing Academies; digitalised learning strategy for Coca-Cola Amatil, Novartis Australia and Westpac.
04
E-learning design & delivery
Courses with a pulse, not a lifeless click-next experience. Blended programmes, leadership experiences and digital learning designed for behaviour change on the job.
WHAT THIS LOOKS LIKE
→ Enterprise leadership programmes including EHS leadership for site heads, finance for non-finance managers
→ End-to-end design: needs analysis, co-creation with stakeholders, user testing, behavioural impact measurement, lessons learned
→ Accessibility, cultural adaptation and localisation designed into the guidelines and acceptance criteria from the start
EVIDENCE 35 global projects in 18 months at Credit Suisse, all on time, on budget; LearnX award-winning design; correlated learning engagement with sales performance for Samsung.
How I work
Diagnose before prescribing
STEP 1
Diagnose
Root causes, not symptoms. Sometimes learning isn’t the answer, so sometimes I say no.
STEP 2
Design
Co-created with stakeholders, tested with real users, built for the flow of work where possible.
STEP 3
Deliver
Agile-inspired, AI-augmented where it earns its place. Sitting as close to the work as possible.
STEP 4
Measure
Behaviour and business impact (Kirkpatrick Level 4), not smile sheets.
Tell me the performance problem.
I’ll tell you whether I think learning is the answer and what to do if it isn’t.
Hiring, or just thinking about it?
Full-time, interim, fractional, contract? if you need someone who’s done this at enterprise scale, then let’s have a conversation. CV and references on request.